FAQ English

並び替え：

11～20件（全250件）

There is a bill from a collection agency. How can I know its contact number?
You can check the billing company name of the collection agency on the "billing breakdowns" (for Web Billing users, [詳細内訳 (the detailed breakdowns)] on the screen) included ...
I have multiple lines of NTT docomo's mobile phone (mobile phones, docomo Hikari or etc.). Can I apply for "Omatome Seikyu Service (combined billing method)"?
When you combine multiple lines of NTT docomo, please apply for "Ikkatsu Seikyu Service (single billing service)" of NTT docomo. If you use some lines other than NTT docomo (NT...
I lost my bills. What can I do?
Even if you lost your bill, you can pay one of the following ways. - Payment by credit card on "Web Billing" - "Pay-easy payment" at an ATM at the post office and some financi...
When the main line for "Omatome Seikyu Service (combined billing method)" is credit card payment, could you send me the "notification of charges" at my request?
If your main line is NTT docomo, we will issue a "notification of charges" with 110 yen issuing fee (per month/after tax) at your request. Please make the request by the followi...
I'm using online billing service (@Billing, My Billing, OCN my page, My docomo) of each communications company. Can I still use these websites after applying for "Omatome Seikyu Service (combined billing method)"?
You can keep using the web services of each communications company even after applying for "Omatome Seikyu Service (combined billing method)." After "Omatome Seikyu Service (co...
What number should I call in order to make an inquiry from abroad (out of Japan)?
Please call at "+81-3-5463-3582" (pay call) for inquiries from abroad. When you call at the number, you need to select the number by following the automatic guidance. Working ...
I forgot my ID and password for "Web Billing." What can I do?
1) You forgot your login password only. For customers who have registered their email address to reissue the password and "secret questions and answers." Please make a proce...
I use a bank account deduction as my payment method. Can I use my credit card or "Pay-easy" service on "Web Billing"?
"Web Billing" is limited to a paper bill payment For customers with a bank account deduction, we issue the paper bill when we cannot deduct the amount even for the second deduc...
How can I combine the payment for NTT docomo lines together?
The contract holder of the main line needs to make the application with NTT docomo. Click "here" for applications for NTT docomo Ikkatsu Seikyu Service (single billing service).
What should I write down in the section of "Okyakusama denwa Bango tou (billing numbers for customer)" on the application form of "Omatome Seikyu Service (combined billing method)"?
Please write down the following numbers for each communications company in use. [NTT docomo lines] Write down your NTT docomo mobile phone number in use (ex.090-xxxx-xxxx) o...

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