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FAQ English
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Q.I would like to discuss how I can pay this high cancellation fee.
Q.I received a cancellation fee bill but I cannot accept it. Can you explain me the reason why I receive this bill?
Q.What should I do to know if I have to pay a cancellation fee after the cancellation? If yes, how can I know the amount?
Q.How can I change the billing address?
Q.Is there any chance that I receive two bills in the same month?
Q.What is a provider fee?
Q.How can I change my payment method to credit card (bank account) deduction?
Q.Why did I receive the bill? My payment method is automatic payment from my bank account.
Q.How can I pay my bill online?
Q.If my bill is overdue, can you add it to my next month bill?

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