1) For customers who have registered their email address to reissue a password and "secret questions and answers."
Please make a procedure from "reissuing the login a password" in the middle of the "Web Billing login screen."

We will send a new password by email immediately.

2) For customers who have not registered in advance their email address to reissue a password.
You need to have login ID / password reissued newly.

Please call the following "Web Billing contact desk" to have them reissued by phone.

Web Billing contact desk  0800-333-0030

Working hours 9:00 am to 5:00 pm Mondays to Fridays (closed on public holidays and during the year-end and New Year holidays (12/29-1/3))
 * A call from the contract holder is required.

* Please make sure you are calling the correct number. The number is available from mobile phones and PHS.
* Some IP phones may not be able to call the number. If that is the case, please call from a general landline, Hikari phone or mobile phone.

We reissue the login ID/password by a post card (by post) when we receive a phone call for the request. It takes approximately one week to reach you.

However, as for NTT docomo line, "Web Billing" will be available immediately through an application from "Web Billing" by d account on the web.

If you make the request on the phone, we cancel your "Web Billing" once.