よくあるご質問

How long after the payment can we start copying the "payment certificate "or "usage fee statement" at "Web Billing"?

The timing we update the payment certificate and usage billing statement that you can print out at "Web Billing" is as follows.


In the case of paper bills

If you pay by credit card on "Web Billing," "Pay-easy payment," cash or credit card at a docomo shop, the payment information will be updated immediately.

If you pay at a convenience store, the payment information will be updated five days after the payment.


In the case of bank account deduction

The payment information will be updated two to six days after the payment (It depends on the financial institutions).


In the case of credit card payment

The payment information will be updated a few days after the charge was fixed.


If you register "Seikyu gaku Oshirase email (billing amount notification email)" from the top screen of "Web Billing" after you logged in, we will send a notification when the amount is fixed to your designated email address.

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