よくあるご質問

I got a notice saying that the second deduction failed. When is my internet going to be suspended?

Please check our notice we send for suspension date. When you couldn’t pay by the second time deduction, where and how you can make a payment by the bill we issued are as follows.

- Payment by credit card on "Web Billing"
 *Click "here" for the details and application for "Web Billing."


- Payment by "My Payment (payment at a convenience store with a smartphone)" on "Web Billing"

 *If you use the smartphone version of "Web Billing," the barcode (billing information) required for payment can be displayed on the screen.

 *For information on how to pay by "My Payment (payment at a convenience store with a smartphone)", please click "here" .


- "Pay-easy payment" at an ATM at the post office and some financial institutions or on "Web Billing."

 * To make a "Pay-easy payment," you will need the "Shu-nou Kikan Bango (storage company number), your "Okyaku-sama Bango (customer number)," and "Kakunin-Bango (confirmation number)." You can find these numbers at "Web Billing."

 *You need to sign up for Internet banking to make "Pay-easy payment" on "Web billing".

 *Click "here" for the details of "Pay-easy payment."


- Payment at a docomo shop

 *This payment is available only for docomo charges or Omatome Seikyu Service (combined billing method) with docomo line as your main line.


- Payment at designated convenience stores (within approximately 60 days after the due date, and for billing amounts of 300,000 yen or less) 


 (Note)You may be charged the delayed interest for late payment for the period from the next day of the due date to one day before the payment. The annual date of delayed interest is maximum 14.5%

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