Please confirm the error message in red at the top of the login ID/password input screen on "Web Billing."

The system recognizes the capital/lower-case you input for the login ID/password.

Please make sure you input in capital or lower-case.

If you can't solve the error, please contact the following "Web Billing contact desk."

Web Billing contact desk 0800-333-0030

Working hours: 9:00 am to 5:00 pm Mondays to Fridays (closed on public holidays and during the year-end and New Year holidays (12/29 - 1/3))

 * A call from the contract holder is required.

 * Please make sure you are calling the correct number. The number is available from mobile phones and PHS.

 * Some IP phones may not be able to call the number. If that is the case, please call from a general landline, Hikari phone or mobile phone.