Please confirm the error message in red at the top of the login ID/password input screen on "Web Billing."
The system recognizes the capital/lower-case you input for the login ID/password. Please make sure you input in capital or lower-case.
If you can't solve the error, please contact the following "Web Billing contact desk."
Web Billing contact desk
0800-333-0030 Working hours: 9:00 am to 5:00 pm Mondays to Fridays (closed on public holidays and during the year-end and New Year holidays (12/29 - 1/3))
* A call from the contract holder is required.
* Please make sure you are calling the correct number. The number is available from mobile phones and PHS.
* Some IP phones may not be able to call the number. If that is the case, please call from a general landline, Hikari phone or mobile phone.
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