If the "Web Billing" login ID/password is locked, you can't log in with "d account."

In case of an incorrect password, if you have your registered email address to reissue password and secret questions and answers, please make a procedure through [ログインパスワードの再発行 (reissuing login password)] in the middle of the Web Billing login screen. Then the new password will be sent by email immediately.

If you have not registered your email address to reissue the password, we need to reissue the login ID/password. In case of an incorrect login ID, we also need to reissue the login ID/password.

In order to reissue, please make a call to the following Web Billing contact desk.

Web Billing contact desk 0800-333-0030

Working hours: 9:00 am - 5:00 pm

Mondays to Fridays (closed on public holidays, and during the year-end and New Year holidays 12/29-1/3)

* A call from the contract holder is required.

* Please make sure you are calling the correct number. The number is available from mobile phones and PHS.

* Some IP phones may not be able to call the number. If that is the case, please call from a general landline, Hikari phone or mobile phone.

We reissue the login ID/password by a post card (by post mail) when we receive a phone call for the request.

It takes one week to ten days to reach you.

However, "Web Billing" will be available immediately through an application from "Web Billing" by "d account" on the web.

If it is your request, we once cancel your "Web Billing".