FAQ English

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I received a paper bill because the second deduction failed. How can I pay with this bill?
When you couldn't pay by the second deduction, we issue the paper bill.Where and how you can make a payment by the paper bill are as follows.- Payment at our designated convenie...
After "Omatome Seikyu Service (combined billing method)" starts, does the due date for the bill change?
The due date will be that of the main line of "Omatome Seikyu Service (combined billing method)" that you designated. If the "Omatome Seikyu Service" includes a NTT docomo line...
Where can I make the payment when it is 60 days overdue?
Where and how you can make a payment by paper bills are as follows. - Payment by credit card on "Web Billing" *Click "here" for the details and application for "Web Billing." ...
When I want to cancel an optional service, suspend the line, cancel the contract, or change the contract holder, where should I contact?
Please contact the service desk of each communications company. Click "here" for application / inquiries for each communications company. Procedures should be made with each c...
Right now, I pay my monthly bills with my d card from docomo.
Even after submitting your application for "Omatome Seikyu Service (combined billing method)," you can continue to use d card payments.
I have multiple lines of NTT docomo's mobile phone (mobile phones, docomo Hikari or etc.). Can I apply for "Omatome Seikyu Service (combined billing method)"?
When you combine multiple lines of NTT docomo, please apply for "Ikkatsu Seikyu Service (single billing service)" of NTT docomo. If you use some lines other than NTT docomo (NT...
Can I combine several docomo lines (ex: mobile phones and docomo Hikari internet) using "Omatome Seikyu Service (combined billing method)"?
To combine several NTT docomo lines, please apply for "Ikkatsu Seikyu Service (single billing service)." If you have a line other than NTT docomo (lines of NTT EAST, NTT WEST, ...
I applied for credit card payment. When is it going to be activated?
It takes approximately one or two months to activate the credit card payment after your application. Until then, the current payment method will continue. You can check your tim...
I lost my bills. What can I do?
Even if you lost your bill, you can pay one of the following ways. - Payment by credit card on "Web Billing" - "Pay-easy payment" at an ATM at the post office and some financi...
What number should I call in order to make an inquiry from abroad (out of Japan)?
Please call at "+81-3-5463-3582" (pay call) for inquiries from abroad. When you call at the number, you need to select the number by following the automatic guidance. Working ...

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