FAQ English

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Can I register the billing address as my address on the online application screen for "Omatome Seikyu Service (combined billing method)" or "Web Billing"?
It is possible to apply with the billing address, but we may contact you to confirm the data you filled in.
Which service is available for it?
Available services are as follows: < NTT EAST , NTT WEST >phones etc. Subscribed phones, INS-Net and Telegram FLET'S etc. FLET'S Hikari, FLET'S ADSL and Hikari phone optio...
I'm receiving a discount service called "Ikkatsu Seikyu Waribiki (discount with single billing service)" for 100 yen of discount of NTT EAST/WEST. Can I get the discount though I apply for "Omatome Seikyu Service (combined billing method)"?
The discount service called "Ikkatsu Seikyu Waribiki (discount with single billing service)" of NTT EAST/WEST remains available. Unless you cancel "Ikkatsu Seikyu (single billin...
The display shows "Please register the main line if you are already using the Ikkatsu Seikyu Service (single billing service) for each communications company." on the online application screen for "Omatome Seikyu Service (combined billing method)."
You might have input lines other than the main line which are under "Ikkatsu Seikyu Service (single billing service)." If you are already using the "Ikkatsu Seikyu Service," ple...
I have multiple lines of NTT docomo's mobile phone (mobile phones, docomo Hikari or etc.). Can I apply for "Omatome Seikyu Service (combined billing method)"?
When you combine multiple lines of NTT docomo, please apply for "Ikkatsu Seikyu Service (single billing service)" of NTT docomo. If you use some lines other than NTT docomo (NT...
I lost my bills. What can I do?
Even if you lost your bill, you can pay one of the following ways. - Payment by credit card on "Web Billing" - "Pay-easy payment" at an ATM at the post office and some financi...
There is a bill from a collection agency. How can I know its contact number?
You can check the billing company name of the collection agency on the "billing breakdowns" (for Web Billing users, [詳細内訳 (the detailed breakdowns)] on the screen) included ...
How can I combine the payment for NTT docomo lines together?
The contract holder of the main line needs to make the application with NTT docomo. Click "here" for applications for NTT docomo Ikkatsu Seikyu Service (single billing service).
Can I make a payment using "Pay-easy" service online?
If you use "Web Billing," you can pay by credit card or "Pay-easy" online. To make a payment by "Pay-easy payment" on "Web Billing," you will need an internet banking contract....
What can I do when I can't find my address from the address list in the searching system on the online application screen for "Omatome Seikyu Service (combined billing method)" or "Web Billing"?
If you can't find your address from the list, you can't apply for it online. Please call or fill in the form. [Application by phone] Toll-free 0800-333-1000 (working hours: 9:...

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