FAQ English

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11～20件（全250件）

For credit card payment, can I receive a "notification of charges" if I wish?
For NTT docomo lines, please contact NTT docomo to request your "notification of charges." Your "notification of charges" will be issued with the issuing fee 55 yen (monthly /af...
While using "Denwa Bango Hokan" (Service to have NTT docomo keep your phone number for up to three years and reactivating it again after you come back to Japan.), can I apply for "Omatome Seikyu Service (combined billing method)"?
If the bill is issued by us, you can apply for "Omatome Seikyu Service (combined billing method)."
How long after the payment can we start copying the "payment certificate "or "usage fee statement" at "Web Billing"?
The timing we update the payment certificate and usage billing statement that you can print out at "Web Billing" is as follows. In the case of paper bills If you pay by credit...
I have multiple lines of NTT docomo's mobile phone (mobile phones, docomo Hikari or etc.). Can I apply for "Omatome Seikyu Service (combined billing method)"?
When you combine multiple lines of NTT docomo, please apply for "Ikkatsu Seikyu Service (single billing service)" of NTT docomo. If you use some lines other than NTT docomo (NT...
When I want to cancel an optional service, suspend the line, cancel the contract, or change the contract holder, where should I contact?
Please contact the service desk of each communications company. Click "here" for application / inquiries for each communications company. Procedures should be made with each c...
I want to pay by bank account transfer.
We are afraid that we do not have a bank account for payments (transfer). How and where you can make a payment are as follows. - Payment by credit card on "Web Billing" *Click...
If my payment is overdue, do I have to pay the delayed interest later on?
You may be charged the delayed interest for late payment for the period from the next day of the due date to one day before the payment.The annual rate of delayed interest is ma...
I am going to move. How do I change the billing address for my phone bill?
To change the billing address, please contact each communications company. For the details, please contact each communications company. Please check the websites of each commu...
Where can I make the payment when it is 60 days overdue?
Where and how you can make a payment by paper bills are as follows. - Payment by credit card on "Web Billing" *Click "here" for the details and application for "Web Billing." ...
If the "Web Billing" login ID/password is locked, can I log in with "d account"?
If the "Web Billing" login ID/password is locked, you can't log in with "d account." In case of an incorrect password, if you have your registered email address to reissue pass...

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