FAQ English

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The display shows "You can't register as you are already using Ikkatsu Soufu service (bundling mail service) of each communications service company." on the online application screen for "Omatome Seikyu Service (combined billing method)."
You cannot make contracts for both "Ikkatsu Soufu Service (bundling mail service)" and "Omatome Seikyu Service (combined billing method)" at the same time. If you want to use "...
What can I do if I don't have a daytime contact number for "Omatome Seikyu Service (combined billing method)" or "Web Billing" online application screen?
We may contact you to confirm the details of your application. Please input the phone number that you can answer.
If I change "d account," would I not be able to use "Web Billing" anymore?
Even if you change "d account," you would be able to use "Web Billing" with the revised "d account."
Please guide me through the "Web Billing" screen and how to use it.
On our website, there are "Web Billing trial version" and "Web Billing User Guide" that have instructions and screenshots of the "Web Billing." "Web Billing" User Guide"Web Bil...
When "Omatome Seikyu Service (combined billing method)" is applied, will there be a second account deduction?
Even when "Omatome Seikyu Service (combined billing method)" is applied, we will make the second account deduction approximately 15 days after the due date.
I can see "NTT FINANCE collecting agency charge for xxx (month)" separately from the telephone charge in the credit card statement. What is this payment for?
This payment is for the charges of "Denwa Ryoukin Gassan Service (combined billing services with the phone usages）" or "NTT tabal," which are our combined billing services with...
If I change my "Web Billing" login ID/password, would I not be able to log in to "d account"?
Even if you change your "Web Billing" login ID/password, you can continue to use "Web Billing" with "d account" without any changes.
Can I also use my "Web Billing" login ID/password even though "d account" is linked to my ID?
You can still log in with your "Web Billing" login ID/password even after you linked "d account" to your ID.
Right now, my registered banks (bank account numbers) are different for each of the NTT Group companies. When I start using "Omatome Seikyu Service (combined billing method)," how is my payment method going to change?
The bank account of the main line of "Omatome Seikyu Service (combined billing method)" will be used after the payment method of the main line is applied once an application for...
Is there a limit to the number of contracts I can apply for "Omatome Seikyu Service (combined billing method)"?
The limit for "Omatome Seikyu Service (combined billing method)" is up to 1,000 charges and up to 100,000 lines. When you use "Ikkatsu Seikyu Service (single billing service)" o...

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