FAQ English

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If I want to check all lines applied for "Omatome Seikyu Service (combined billing method)" on "Web Billing," does the contract holder for the sub-line also have to apply for the "Omatome Seikyu Service"?
It is not necessary for the contract holder of sub-lines to apply if the application for "Omatome Seikyu Service (combined billing method)" is made for the main line. You can c...
Can I apply for "Omatome Seikyu Service (combined billing method)" for the payments I already got billed?
"Omatome Seikyu Service (combined billing method)" is a service we combine coming charges. We can't put the past and current charges to "Omatome Seikyu Service."
Can I use "Omatome Seikyu Service (combined billing method)" even if I'm using NTT docomo's 2 in 1 service?
You can use "Omatome Seikyu Service (combined billing method)" if you designate either of phone numbers of the service "2 in 1" as your main line of "Omatome Seikyu Service." ...
The display shows "Please confirm the name and contact number" on the online application screen for "Omatome Seikyu Service (combined billing method)."
The line you are trying to register with "Omatome Seikyu Service (combined billing method)" is the line billed by us? After selecting the communications company in the field o...
Until when can I check "Web Billing" after I change the registered mobile phone carrier company at "Web Billing"?
For 480 days after the change, you can use "Web Billing."
Do we still receive "Seikyu gaku Oshirase email (billing amount notification email)" after cancelling "Web Billing"?
As for the cancelled line of "Web Billing," you will not receive "Seikyu gaku Oshirase email (billing amount notification email)" right after the cancellation. If "Web Billing"...
Can you reissue the "receipt" to submit to the tax office for tax return purpose?
Once you register with "Web Billing," you will be able to print out the "payment certificate" for the past 15 months on your own from the top screen after you logged in. * In t...
What is the difference between "Omatome Seikyu Service (combined billing method)" and "Denwa Ryoukin Gassan Service (combined billing services with the phone usages）"?
"Omatome Seikyu Service (combined billing method)" is our combined billing service. We combine charges of each communications company (NTT docomo, NTT EAST, NTT WEST, NTT Commun...
I'm using bank account deduction as my payment method. What can I do when the deduction fails?
When bank account deduction fails on the due date, the second deduction is approximately 15 days after the due date. Please make a deposit into your account by the day before th...
What are the differences between "e-billing" service of NTT docomo, "@Billing" service of NTT EAST, "My Billing" service of NTT WEST, "OCN my page" service of NTT Communications and "Web Billing" service?
You can check the charge amount and breakdowns of each communications company on web services provided by the companies. For the charge amount and breakdowns charged by NTT FIN...

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