FAQ English

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131～140件（全250件）

Do we still receive "Seikyu gaku Oshirase email (billing amount notification email)" after cancelling "Web Billing"?
As for the cancelled line of "Web Billing," you will not receive "Seikyu gaku Oshirase email (billing amount notification email)" right after the cancellation. If "Web Billing"...
The ID/password of "Web Billing" input is complicated and difficult. Couldn't you make it easier?
We issue the initial ID/password for the customers at first and then the user changes the ID/password of his/her own choice after login, which is a general way. The initial ID/p...
Where should I contact in order to ask about my call history and detailed charges?
As for an application / inquiry for your call history and detailed charges, please apply / make inquiries to the communications company. *Click "here" for the contact desks of ...
I'm using bank account deduction as my payment method. What can I do when the deduction fails?
When bank account deduction fails on the due date, the second deduction is approximately 15 days after the due date. Please make a deposit into your account by the day before th...
In what situations do I need an application form for "Omatome Seikyu Service (combined billing method)"?
Please apply by the form in the case of the followings. - When you apply for "Omatome Seikyu Service (combined billing method)" for charges whose contract holders are different...
By changing the billing origin to NTT FINANCE, is my personal information going to be given to NTT FINANCE?
Our customers' personal information, only which is required to charge and collect payments from the customers, is provided by each communications company since we handle charges...
I want to know how to cancel the "Ikkatsu Soufu (bundling mail service)" when I apply for "Omatome Seikyu Service (combined billing method)."
When you want to cancel the "Ikkatsu Soufu Service (bundling mail service)" with application for "Omatome Seikyu Service (combined billing method)," we will make the procedure f...
I don't know the post code for my address to fill in the address field on the online application screen for "Omatome Seikyu Service (combined billing method)" or "Web Billing."
Please search the address from the address list by pressing the button [住所リストから住所検索 (to search address from the address list)].
Are - (dashes) required in the phone number field on the online application screen for "Omatome Seikyu Service (combined billing method)" or "Web Billing"?
Regarding phone number please input the number without - (dashes).
I don't know the internet number to apply for "Omatome Seikyu Service (combined billing method)" or "Web Billing."
Please input the 10-digit number starting from "0," "6," "7," "8" for OCN number of NTT Communications. You can find the number written on your bills as "お客様電話番号等 (custo...

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