FAQ English

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What is the 10-digit number starting from "00" or "01" printed on paper bills (notification of bank account deduction, etc.) as "Okyakusama Denwa Bango tou (or customer billing number)"?
The numbers starting from "00" or "01" are your own 10-digit billing number for the charge for FLET'S services of NTT EAST / NTT WEST, or Hikari Denwa (Hikari phones) or your ow...
After I apply for "Omatome Seikyu Service (combined billing method)," do I still get bills and bank account deduction notification just like before?
Once you apply for "Omatome Seikyu Service (combined billing method), "how your billing conforms to the main line of "Omatome Seikyu Service." For example, if a payment method ...
Which communications companies are capable of "Omatome Seikyu Service (combined billing method)"?
The communications companies that are capable of "Omatome Seikyu Service (combined billing method)" are NTT docomo, NTT EAST, NTT WEST, NTT Communications. However, only if we ...
When can I start using "Omatome Seikyu Service (combined billing method)"?
After you turned in the application, it takes one or two months to make "Omatome Seikyu Service (combined billing method)" available. We will send a post card or an envelope, '...
I can't input the 13-digit customer number on the online application screen for "Omatome Seikyu Service (combined billing method)" or "Web Billing."
Please input the number on the first line of the section "お客様電話番号等 (customer's phone numbers)" on the bills. After selecting the communications company in the field of p...
What happens to "Web Billing" if I partially terminate (suspend or cancel) the multiple lines registered at "Web Billing"?
You can use "Web Billing" for 480 days after the cancellation for the suspended or cancelled lines. For the multiple lines registered with "Web Billing" under the same ID/passw...
What does tax classification mean in the billing?
It is a calculation method of consumption tax equivalent amounts. - Summed: to calculate tax on the sum of the items. - Individual: to calculate tax on each one of the items. ...
Do we still receive "Seikyu gaku Oshirase email (billing amount notification email)" after cancelling "Web Billing"?
As for the cancelled line of "Web Billing," you will not receive "Seikyu gaku Oshirase email (billing amount notification email)" right after the cancellation. If "Web Billing"...
Can the contract holder apply for "Omatome Seikyu Service (combined billing method)" even he/she is a minor?
If the contract holder of the main line is a minor, as a general rule, we can't process the application for "Omatome Seikyu Service (combined billing method)." However, if the ...
If I change my "Web Billing" login ID/password, would I not be able to log in to "d account"?
Even if you change your "Web Billing" login ID/password, you can continue to use "Web Billing" with "d account" without any changes.

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