FAQ English

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161～170件（全250件）

Are - (dashes) required in the phone number field on the online application screen for "Omatome Seikyu Service (combined billing method)" or "Web Billing"?
Regarding phone number please input the number without - (dashes).
Do we still receive "Seikyu gaku Oshirase email (billing amount notification email)" after cancelling "Web Billing"?
As for the cancelled line of "Web Billing," you will not receive "Seikyu gaku Oshirase email (billing amount notification email)" right after the cancellation. If "Web Billing"...
Until when can we confirm online after cancelling "Web Billing"?
As for the line you cancelled from "Web Billing," you will not be able to use "Web Billing" right after the completion of cancellation procedures. If you registered multiple li...
If I change "d account," would I not be able to use "Web Billing" anymore?
Even if you change "d account," you would be able to use "Web Billing" with the revised "d account."
Why can't I apply for "@Billing," "My Billing," and "Web Billing" at the same contact desk?
Because each web service is provided by different companies. "@Billing" is an NTT EAST service, "My Billing" is an NTT WEST service, and "Web Billing" is our service. Please mak...
Where should I contact in order to ask about my call history and detailed charges?
As for an application / inquiry for your call history and detailed charges, please apply / make inquiries to the communications company. *Click "here" for the contact desks of ...
What should I do in order to change the payment method to bank account deduction or credit card payment?
Please apply / make inquiries to the communications companies to apply for the payment method change. *Click "here" for the contact desks of each communications company.
Regarding "Point no Oshirase (notifications of points)" written on the NTT docomo's bill, will it be printed on the "Omatome Seikyu Service (combined billing method)" bill as well?
After "Omatome Seikyu Service (combined billing method)" starts, it will be printed in the breakdown section of NTT docomo charge. *Click "here" for the image of our bill.
When my payment method is a bank account deduction and the deduction fails three times in a row, it will be changed to a paper bill payment. Is it going to be the same for "Omatome Seikyu Service (combined billing method)" as well?
"Omatome Seikyu Service (combined billing method)" will also be changed to a paper bill payment. However, if the deduction fails three times in a row (three months), it will be...
When "Omatome Seikyu Service (combined billing method)" is applied, will there be a second account deduction?
Even when "Omatome Seikyu Service (combined billing method)" is applied, we will make the second account deduction approximately 15 days after the due date.

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