FAQ English

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171～180件（全250件）

If I change my "Web Billing" login ID/password, would I not be able to log in to "d account"?
Even if you change your "Web Billing" login ID/password, you can continue to use "Web Billing" with "d account" without any changes.
How can the issuing fee be waived when I make the payment?
If you want to waive the issuing fee, you need to make a procedure to stop issuing any paper statements. Customers who have the paper bill payment method have to change the meth...
I check my billing amount at "e-billing," "@ Billing," "My Billing." Can I still check them after "Omatome Seikyu Service (combined billing method)" starts?
After Omatome Seikyu Service starts, you can check the billing amount of each communications company at "e-billing"/"@Billing"/"My Billing." You can only check the billing brea...
I'm using bank account deduction as my payment method. What can I do when the deduction fails?
When bank account deduction fails on the due date, the second deduction is approximately 15 days after the due date. Please make a deposit into your account by the day before th...
Can I download the breakdown as data?
After starting "Web Billing," you can download the billing breakdowns for the past four months maximum including this month as DF or CSV formats (CSV data extension is "txt"). ...
How can I apply for "Seikyu gaku Oshirase email (billing amount notification email)" service for "Web Billing"?
You can apply for it from the button [登録変更 "change registration"] at the section of "Seikyu gaku Oshirase email (billing amount notification email)" on the top screen of "We...
Regarding "Point no Oshirase (notifications of points)" written on the NTT docomo's bill, will it be printed on the "Omatome Seikyu Service (combined billing method)" bill as well?
After "Omatome Seikyu Service (combined billing method)" starts, it will be printed in the breakdown section of NTT docomo charge. *Click "here" for the image of our bill.
If I pay an unpaid bill for one of the lines under "Omatome Seikyu Service (combined billing method)," can I have the connection back for that line?
Partial payments such as a payment for only one line (only the main line or sub-lines) is not possible under "Omatome Seikyu Service (combined billing method)." So we can't ac...
Can I divide my "Omatome Seikyu Service (combined billing method)" charge for each company?
You can't divide the combined charge by "Omatome Seikyu Service (combined billing method)" for each company. Please make the payment as "Omatome Seikyu Service" charges.
After "Omatome Seikyu Service (combined billing method)" starts, what is my payment method going to be?
The payment method of "Omatome Seikyu Service (combined billing method)" will be that of the main line. When you want to change the payment method, please contact and ask the c...

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