FAQ English

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171～180件（全250件）

Where can I get some information about my billing for communications fees?
Please contact the following contact desks. Inquiries onlineInquiries by phone
I can't put a check in the box "代表回線と同じ (same as the main line)" in the "ご契約者名 (contract holder's name)" field on the online application screen for sub-line inputting for "Omatome Seikyu Service (combined billing method)."
Please select "本人 (himself/herself)" in the previous field "代表契約者との続柄 (relations with the main contract holder)." Then you can put a check in the box.
I received the bill for my old number. What is this?
The bill for phone charges is issued approximately one to one and a half months after the usage period. When the phone number is changed due to moving or other reasons, or whe...
What happens to "Web Billing" if I partially cancel the multiple lines registered at "Web Billing"?
As for the line you cancelled from "Web Billing", you will not be able to use "Web Billing" right after the completion of cancellation procedures. If you registered multiple li...
Please guide me through the "Web Billing" screen and how to use it.
On our website, there are "Web Billing trial version" and "Web Billing User Guide" that have instructions and screenshots of the "Web Billing." "Web Billing" User Guide"Web Bil...
Is it okay if I receive the registration form for bank account deduction from the communications company?
The automatic deduction information with the mailing address information belongs to your communications company.The registration form should be sent to the communications compan...
Can I stop the link between the "Web Billing" login ID and "d account" ID?
You can stop the link by pressing [登録解除 (cancel the registration)] under [d アカウント連携登録有無 (d account link registration)] on the [基本情報 (basic information)] scree...
Why can't I apply for "@Billing," "My Billing," and "Web Billing" at the same contact desk?
Because each web service is provided by different companies. "@Billing" is an NTT EAST service, "My Billing" is an NTT WEST service, and "Web Billing" is our service. Please mak...
Can I apply my sub-line of "Omatome Seikyu Service (combined billing method)" for "Web Billing"?
Please register the main line with "Web Billing." Then you can check the total amount of charges, each charge of lines (per phone number) and breakdowns for all lines under th...
How can I input a double-byte character on the online application screen for "Omatome Seikyu Service (combined billing method)" or "Web Billing"?
It will automatically be converted to a double-byte character. Please input as it is.

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