FAQ English

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181～190件（全250件）

What should I do in order to change the payment method to bank account deduction or credit card payment?
Please apply / make inquiries to the communications companies to apply for the payment method change. *Click "here" for the contact desks of each communications company.
When my payment method is a bank account deduction and the deduction fails three times in a row, it will be changed to a paper bill payment. Is it going to be the same for "Omatome Seikyu Service (combined billing method)" as well?
"Omatome Seikyu Service (combined billing method)" will also be changed to a paper bill payment. However, if the deduction fails three times in a row (three months), it will be...
What should I input when I don't have a division name for a corporate contract on the online application screen for "Omatome Seikyu Service (combined billing method)"?
If you don't have a division name, please input "none."
I received the bill for my old number. What is this?
The bill for phone charges is issued approximately one to one and a half months after the usage period. When the phone number is changed due to moving or other reasons, or whe...
What happens to "Web Billing" if I partially cancel the multiple lines registered at "Web Billing"?
As for the line you cancelled from "Web Billing", you will not be able to use "Web Billing" right after the completion of cancellation procedures. If you registered multiple li...
Until when can I check "Web Billing" after I change the registered mobile phone carrier company at "Web Billing"?
For 480 days after the change, you can use "Web Billing."
Regarding my monthly payment with the credit card, is there a designated card brand?
Available credit card brands are as follows. -"VISA" -"MasterCard" -"JCB" -"AMERICAN EXPRESS" -"DINERS" Also, if your payment method is a paper bill, you will be a...
Regarding chat support with the operator, what should I be aware of?
Please note the following points for chat support with the operator. 1 We do not ask for any personal information on the chatting screen. 2 The chat support is only in Japanes...
I'm using "Omatome Seikyu Service (combined billing method)." How can I get the issuing fee waived?
To get the issuing fee waived, you need to make procedures to stop issuing the paper statements with each communications company, which provides you with the main line of "Omato...
Is it possible to use the same ID and password that was reissued before, after the login ID/password are reissued at "Web Billing"?
After logging in by the reissued ID/password, you can set your own ID/password. At that time, you can use your previous ID/password. When you change the ID/password regularly...

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