FAQ English

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Are - (dashes) required in the phone number field on the online application screen for "Omatome Seikyu Service (combined billing method)" or "Web Billing"?
Regarding phone number please input the number without - (dashes).
What happens to "Web Billing" if I partially cancel the multiple lines registered at "Web Billing"?
As for the line you cancelled from "Web Billing", you will not be able to use "Web Billing" right after the completion of cancellation procedures. If you registered multiple li...
Can I also use my "Web Billing" login ID/password even though "d account" is linked to my ID?
You can still log in with your "Web Billing" login ID/password even after you linked "d account" to your ID.
Why can't I apply for "@Billing," "My Billing," and "Web Billing" at the same contact desk?
Because each web service is provided by different companies. "@Billing" is an NTT EAST service, "My Billing" is an NTT WEST service, and "Web Billing" is our service. Please mak...
For "Omatome Seikyu Service (combined billing method)" payments, can I use "Mobile Register (online payment service)"?
"Mobile Register" (online payment service) is available for those who use "Omatome Seikyu Service (combined billing method)."
I can't put a check in the box "代表回線と同じ (same as the main line)" in the "ご契約者名 (contract holder's name)" field on the online application screen for sub-line inputting for "Omatome Seikyu Service (combined billing method)."
Please select "本人 (himself/herself)" in the previous field "代表契約者との続柄 (relations with the main contract holder)." Then you can put a check in the box.
Do I have to input my email address on the online application screen for "Omatome Seikyu Service (combined billing method)"?
Email address is not a requirement. It is not necessary to input your email address. When we need to confirm some items on your application, we may call you. However, if you in...
Can I input katakana, alphabets or numbers in the contract holder's field (kanji/Chinese characters) on the online application screen for "Omatome Seikyu Service (combined billing method)" or "Web Billing"?
You can input kanji (Chinese characters), katakana, numbers, alphabets, and symbols in the field of "kanji," and katakana, numbers, alphabets, and symbols in the field of "katak...
If I change my "Web Billing" login ID/password, would I not be able to log in to "d account"?
Even if you change your "Web Billing" login ID/password, you can continue to use "Web Billing" with "d account" without any changes.
Can I apply for "Omatome Seikyu Service (combined billing method)" for the payments I already got billed?
"Omatome Seikyu Service (combined billing method)" is a service we combine coming charges. We can't put the past and current charges to "Omatome Seikyu Service."

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