FAQ English

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I don't know the internet number to apply for "Omatome Seikyu Service (combined billing method)" or "Web Billing."
Please input the 10-digit number starting from "0," "6," "7," "8" for OCN number of NTT Communications. You can find the number written on your bills as "お客様電話番号等 (custo...
What is "banchi gou (land number and land number extension)" in the address field on the online application screen for "Omatome Seikyu Service (combined billing method)" or "Web Billing"?
It is a subsequent part, x ban x gou, of xx city xx chome.
Where is "your designated convenience store"?
Our designated convenience stores are as follows. Note) You can pay our bill within approximately 60 days after the due date. You can't pay if the amount of the bill is mo...
Do we start receiving "automatic transfer statement" for every month by postal mail after cancellation of "Web Billing"?
Even after cancellation of "Web Billing," the notification method for the charge is the same. You don't start receiving any paper statements. If you want to receive any paper ...
If I change my "Web Billing" login ID/password, would I not be able to log in to "d account"?
Even if you change your "Web Billing" login ID/password, you can continue to use "Web Billing" with "d account" without any changes.
Can I also use my "Web Billing" login ID/password even though "d account" is linked to my ID?
You can still log in with your "Web Billing" login ID/password even after you linked "d account" to your ID.
After "Omatome Seikyu Service (combined billing method)" starts, what is my payment method going to be?
The payment method of "Omatome Seikyu Service (combined billing method)" will be that of the main line. When you want to change the payment method, please contact and ask the c...
What is the purpose of changing the billing origin to NTT FINANCE?
The purpose is to meet the needs of customers who want to combine individual bills from each communications company into one bill and to meet the needs of each communications co...
I'm using "Omatome Seikyu Service (combined billing method)." How can I get the issuing fee waived?
To get the issuing fee waived, you need to make procedures to stop issuing the paper statements with each communications company, which provides you with the main line of "Omato...
When I apply for "Web Billing," can I still get "paper bills" and "notification of bank account deduction"?
For customers who have been receiving "paper bills," "notification of bank account deduction" and other paper statements, we will still send "paper bills," "notification of bank...

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