FAQ English

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191～200件（全250件）

What is the "banchi gou nashi (no land number and land number extension)" in the address field on the online application screen for "Omatome Seikyu Service (combined billing method)" or "Web Billing"?
Please put a check in the box if you don’t have banchi gou (land number and land number extension).
Regarding chat support with the operator, what should I be aware of?
Please note the following points for chat support with the operator. 1 We do not ask for any personal information on the chatting screen. 2 The chat support is only in Japanes...
Do you make any solicitation calls for "Omatome Seikyu Service (combined billing method)" through "NTT FINANCE agencies"?
We make calls for information about "Omatome Seikyu Service (combined billing method)." We provide "Omatome Seikyu Service," which combines each communications company into one...
I'm using bank account deduction as my payment method. What can I do when the deduction fails?
When bank account deduction fails on the due date, the second deduction is approximately 15 days after the due date. Please make a deposit into your account by the day before th...
When I apply for "Web Billing," can I still get "paper bills" and "notification of bank account deduction"?
For customers who have been receiving "paper bills," "notification of bank account deduction" and other paper statements, we will still send "paper bills," "notification of bank...
I'm receiving a discount service called "Ikkatsu Seikyu Waribiki (discount with single billing service)" for 100 yen of discount of NTT EAST/WEST. Can I get the discount though I apply for "Omatome Seikyu Service (combined billing method)"?
The discount service called "Ikkatsu Seikyu Waribiki (discount with single billing service)" of NTT EAST/WEST remains available. Unless you cancel "Ikkatsu Seikyu (single billin...
Do I ever get a notification regarding second deduction?
We are afraid that we won't send any notice for the second deduction. We deduct charges 15 days after the due date (if the date falls on Saturdays, Sundays and public holidays,...
Do I have to input my email address on the online application screen for "Omatome Seikyu Service (combined billing method)"?
Email address is not a requirement. It is not necessary to input your email address. When we need to confirm some items on your application, we may call you. However, if you in...
What does this "unrefundable amount for this month" mean in the billing statement section?
It indicates there is a refund due to double payments or other reasons. We put down the amount for refund on the statement.
Is it possible to use the same ID and password that was reissued before, after the login ID/password are reissued at "Web Billing"?
After logging in by the reissued ID/password, you can set your own ID/password. At that time, you can use your previous ID/password. When you change the ID/password regularly...

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