FAQ English

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21～30件（全250件）

I'm going to move. What is the procedure for my phone service?
You need to make the procedure with each communications company. For the details, please contact each communications company. Please check the websites of each communications c...
I want to cancel the "remote support service."
To change the contract such as "remote support service" of NTT EAST / WEST, please contact each desk of NTT EAST / NTT WEST and make the procedure. - NTT EAST 116 (toll-free...
There is a bill from a collection agency. How can I know its contact number?
You can check the billing company name of the collection agency on the "billing breakdowns" (for Web Billing users, [詳細内訳 (the detailed breakdowns)] on the screen) included ...
When the main line for "Omatome Seikyu Service (combined billing method)" is credit card payment, could you send me the "notification of charges" at my request?
If your main line is NTT docomo, we will issue a "notification of charges" with 110 yen issuing fee (per month/after tax) at your request. Please make the request by the followi...
What should I do in order to change the payment method to bank account deduction or credit card payment?
Please apply / make inquiries to the communications companies to apply for the payment method change. *Click "here" for the contact desks of each communications company.
I checked the payment details on "@Billing" and "My Billing" but it doesn't show the amount which is billed by the collection agency. Why?
The charges and breakdowns that you can check on "@Billing" of NTT EAST or "My Billing" of NTT WEST are only for those of NTT EAST and NTT WEST. The usage fee of "Denwa Ryoukin...
I don't know the docomo Hikari internet number to apply for "Omatome Seikyu Service (combined billing method)" or "Web Billing."
Please input the 11-digit billing number starting from "COP""F""CTV" to charge your docomo Hikari service. You can check the number in the field of billing breakdowns on the me...
For credit card payment, can I receive a "notification of charges" if I wish?
For NTT docomo lines, please contact NTT docomo to request your "notification of charges." Your "notification of charges" will be issued with the issuing fee 55 yen (monthly /af...
Is the issuing fee charged when I pay at a docomo shop with a paper bill?
It will be charged to those who have the paper bill payment method when they pay at a docomo shop. If you want to waive the issuing fee, you need to make a procedure to change ...
What is the billing number for NTT Communications to apply for "Omatome Seikyu Service (combined billing method)" or "Web Billing"?
Please input the 10-digit number starting from "0," "6," "7," "8" for NTT Communication billing number. The number is written in the section of "お客様電話番号等 (customer's ph...

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