FAQ English

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201～210件（全250件）

Do I have to input "heya bango (room number) in the address field on the online application screen for "Omatome Seikyu Service (combined billing method)" or "Web Billing"?
Please input the address in the same way as you did with the communications company.
Can I input the alphabets as they are on the online application screen for "Omatome Seikyu Service (combined billing method)" or "Web Billing"?
You can input the alphabets as they are.
What are "the communications companies" for?
There are four companies, NTT docomo, NTT EAST, NTT WEST and NTT Communications, which transfer the customers' receivables of monthly communications charges to us.
What happens to "Web Billing" if I cancel the registered line with "Web Billing"?
After the registered line was cancelled for suspension or cancellation, you can use "Web Billing" for 480 days after the cancellation. For the multiple lines registered with "W...
From which email address is "Seikyu gaku Oshirase email (billing amount notification email)" of "Web Billing" sent?
It is "web_info@j" for "Seikyu gaku Oshirase email (billing amount notification email)." With the measures against spam emails, you may not be able to receive the "Seikyu gaku ...
What happens to "Web Billing" if I partially cancel the multiple lines registered at "Web Billing"?
As for the line you cancelled from "Web Billing", you will not be able to use "Web Billing" right after the completion of cancellation procedures. If you registered multiple li...
On the bill (notification of bank account deduction etc.) from NTT FINANCE, it says "kouji ryokin (construction fee/installation fee)." Where can I contact to get the details about this?
Please contact the service desk of each communications company for the details of "kouji ryokin (construction fee/installation fee)." *Click "here" for the contact desks of...
I want to know what the bill is saying because I don’t understand.
You can check the description of our bill on NTT FINANCE website. Click "here" for the images of "bill," "notification of bank account deduction," "billing breakdowns."
Can I apply for "Omatome Seikyu Service (combined billing method)" for the payments I already got billed?
"Omatome Seikyu Service (combined billing method)" is a service we combine coming charges. We can't put the past and current charges to "Omatome Seikyu Service."
How can I input a double-byte character on the online application screen for "Omatome Seikyu Service (combined billing method)" or "Web Billing"?
It will automatically be converted to a double-byte character. Please input as it is.

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