FAQ English

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211～220件（全250件）

I can't log in to the Web Billing screen as it is not displayed.
When you can't log in to the Web Billing screen as it is not displayed, one of followings might work out the error. - Restart the browser in use: end the browsing software an...
I want to know what the bill is saying because I don’t understand.
You can check the description of our bill on NTT FINANCE website. Click "here" for the images of "bill," "notification of bank account deduction," "billing breakdowns."
After "Omatome Seikyu Service (combined billing method)" starts, can I still receive the "call history statement and detailed charges" of my phone calls?
If each communications company has been sending the statement of call history and detailed charges with their bills to you, we will enclose the statement of call history and det...
What can I do when I can't find my address from the post code in the searching system on the online application screen for "Omatome Seikyu Service (combined billing method)" or "Web Billing"?
If you can't find your address from the post code, you can't apply for it online. Please call or fill in the form. [Application by phone] Toll-free 0800-333-1000 (working hour...
What are "the communications companies" for?
There are four companies, NTT docomo, NTT EAST, NTT WEST and NTT Communications, which transfer the customers' receivables of monthly communications charges to us.
From which email address is "Seikyu gaku Oshirase email (billing amount notification email)" of "Web Billing" sent?
It is "web_info@j" for "Seikyu gaku Oshirase email (billing amount notification email)." With the measures against spam emails, you may not be able to receive the "Seikyu gaku ...
The payment only for this month was high so I want to check my call history and the detailed charges. What should I do?
As for an application / inquiry for your call history and detailed charges, please apply / make inquiries to the communications company. *Click "here" for the contact desks of ...
How does NTT FINANCE recognize the relations between a parent company and a subsidiary company or affiliated companies when the two have different registered names?
We check their official websites. When we can't check it on the websites, you will need to turn in related-proof documents (marketable securities, certified copy of register an...
I don't know the contract holder's name to apply for "Omatome Seikyu Service (combined billing method)." What can I do?
The contract holder's name may be one of your relatives. To check the details of the contract, please contact each communications company that has your contract. For the contac...
Until when can I check "Web Billing" after I change the registered landline phone service company at "Web Billing"?
For 480 days after the change, you can use "Web Billing."

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