FAQ English

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241～250件（全250件）

What are "the communications companies" for?
There are four companies, NTT docomo, NTT EAST, NTT WEST and NTT Communications, which transfer the customers' receivables of monthly communications charges to us.
What should I do if I don't need the "notification of bank account deduction"?
We don't issue the "notification of bank account deduction" for the users of web services of each communications company (My docomo of NTT docomo, @Billing of NTT EAST, My Billi...
Is the paper bill issuing fee charged even after I apply for "Omatome Seikyu Service (combined billing method)"?
The issuing fee of the paper bills depends on the regulations that have been set by the communications company of the main line of "Omatome Seikyu Service (combined billing meth...
The payment only for this month was high so I want to check my call history and the detailed charges. What should I do?
As for an application / inquiry for your call history and detailed charges, please apply / make inquiries to the communications company. *Click "here" for the contact desks of ...
Can I apply a corporate line for "Omatome Seikyu Service (combined billing method)"?
You can apply a corporate line for "Omatome Seikyu Service (combined billing method)." The lines that you are going to apply for "Omatome Seikyu Service" should have the same co...
Regarding chat support with the operator, what should I be aware of?
Please note the following points for chat support with the operator. 1 We do not ask for any personal information on the chatting screen. 2 The chat support is only in Japanes...
After "Omatome Seikyu Service (combined billing method)" starts, can I check the billing breakdowns on "Web Billing"?
You can check the total amount of charges, each charge of lines (per phone number) and breakdowns on "Web Billing." With the application for "Omatome Seikyu Service (combined b...
Do I need to make procedures for each line when changing the payment method for "Omatome Seikyu Service (combined billing method)"?
Procedures for each line is not necessary. Please change the payment method of the main line of "Omatome Seikyu Service (combined billing method)." However, if you cancel "Omat...
Where is the bill going to be sent after "Omatome Seikyu Service (combined billing method)" starts?
We will send a bill to the billing address of the registered line of "Omatome Seikyu Service (combined billing method)."
My bill is overdue, can I still pay it?
Where and how you can make a payment by past-due paper bill are as follows.- Payment at our designated convenience stores (within approximately 60 days after the due date, and f...

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