FAQ English

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When I didn’t make a payment for "Omatome Seikyu Service (combined billing method)" by its due date, will my phone (line) be suspended?
All lines under "Omatome Seikyu Service (combined billing method)" will be suspended from each communications company.
I use a bank account deduction as my payment method. Can I use my credit card or "Pay-easy" service on "Web Billing"?
"Web Billing" is limited to a paper bill payment For customers with a bank account deduction, we issue the paper bill when we cannot deduct the amount even for the second deduc...
Right now, my registered credit cards are different for each of the NTT Group companies. When I start using "Omatome Seikyu Service (combined billing method)," how is my payment method going to change?
Credit card of the main line of "Omatome Seikyu Service (combined billing method)" will be used since the payment method of the main line is applied after submitting an applicat...
How can I add the lines for "Web Billing"?
Please log in to "Web Billing" and press the button [Ｗｅｂビリング対象回線追加変更 (add and change the lines for Web Billing)] on the left of the screen. When you add lines, m...
What is the "banchi gou nashi (no land number and land number extension)" in the address field on the online application screen for "Omatome Seikyu Service (combined billing method)" or "Web Billing"?
Please put a check in the box if you don’t have banchi gou (land number and land number extension).
Which number should I input to check the OCN provider billing on the online application screen of "Omatome Seikyu Service (combined billing method)" or "Web Billing"?
Please input the 10-digit number starting from "0," "6," "7," "8" for the OCN number. The number is written in the section of "お客様電話番号等 (customer's phone numbers)" on t...
I forgot my ID and password for "Web Billing." What can I do?
1) You forgot your login password only. For customers who have registered their email address to reissue the password and "secret questions and answers." Please make a proce...
I want to change my current credit card to another credit card.
When you want to change your current credit card for your payments, you need to make a procedure just like a new application. This will be the same procedure as when you lost y...
The ID/password of "Web Billing" input is complicated and difficult. Couldn't you make it easier?
We issue the initial ID/password for the customers at first and then the user changes the ID/password of his/her own choice after login, which is a general way. The initial ID/p...
Right now, my registered banks (bank account numbers) are different for each of the NTT Group companies. When I start using "Omatome Seikyu Service (combined billing method)," how is my payment method going to change?
The bank account of the main line of "Omatome Seikyu Service (combined billing method)" will be used after the payment method of the main line is applied once an application for...

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