FAQ English

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31～40件（全250件）

I checked the payment details on "@Billing" and "My Billing" but it doesn't show the amount which is billed by the collection agency. Why?
The charges and breakdowns that you can check on "@Billing" of NTT EAST or "My Billing" of NTT WEST are only for those of NTT EAST and NTT WEST. The usage fee of "Denwa Ryoukin...
Regarding chat support with the operator, what should I be aware of?
Please note the following points for chat support with the operator. 1 We do not ask for any personal information on the chatting screen. 2 The chat support is only in Japanes...
Can I make a payment on "Web Billing" by my debit card as well?
For a debit card of "VISA," "JCB," you can use them for your communication charge payment. * "AMERICAN EXPRESS," "DINERS" are not applicable. * "J-Debit" is not available for ...
What happens if I change the billing origin to NTT FINANCE?
The key changes are as follows. - "Web Billing" is available, which enables the customers to check the charged amount (fixed amount) and make payments by credit card or "Pay-ea...
After "Omatome Seikyu Service (combined billing method)" starts, can I check my call history and detailed charges of my phone calls on "Web Billing"?
You can't check your call history and detailed charges of phone calls on "Web Billing." Please check them on web services provided by each communications company as before.
How long after the payment can we start copying the "payment certificate "or "usage fee statement" at "Web Billing"?
The timing we update the payment certificate and usage billing statement that you can print out at "Web Billing" is as follows. In the case of paper bills If you pay by credit...
I want to check my payment status (bank account deduction status) for my charges. What can I do?
If you use "Web Billing," you can check your payment status at any time online. *Click "here" for the details and application for "Web Billing." *Click "here" for inquiries ...
I want a "payment certificate." What can I do?
Once you register with "Web Billing," you will be able to print out the "payment certificate" for the past 15 months maximum on your own from the top screen after you logged in....
For credit card payment, can I receive a "notification of charges" if I wish?
For NTT docomo lines, please contact NTT docomo to request your "notification of charges." Your "notification of charges" will be issued with the issuing fee 55 yen (monthly /af...
I forgot my ID and password for "Web Billing." What can I do?
1) You forgot your login password only. For customers who have registered their email address to reissue the password and "secret questions and answers." Please make a proce...

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