FAQ English

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31～40件（全250件）

How can I pay my fees at a docomo shop?
If you want to pay the services other than NTT docomo (NTT EAST, NTT WEST, NTT Communications), you need to bring the paper bill to a docomo shop. If you want to pay NTT docomo...
How can I combine the payment for NTT docomo lines together?
The contract holder of the main line needs to make the application with NTT docomo. Click "here" for applications for NTT docomo Ikkatsu Seikyu Service (single billing service).
Can I use "Web Billing" from NTT EAST "@Billing" or NTT West "My Billing"?
After you link the login ID of NTT EAST "@Billing" or NTT WEST "My Billing" to the login ID of "Web Billing", you can log in to "Web Billing" directly from "@Billing" or "My Bil...
I want to have the monthly billing issuing fee waived for "Omatome Seikyu Service (combined billing method)" which main line is with NTT docomo. (I want to stop the paper statement.)
To get the issuing fee waived, you need to make procedures to stop issuing the monthly paper statements with NTT docomo, which provides you with the main line of "Omatome Seikyu...
How can I add the lines for "Web Billing"?
Please log in to "Web Billing" and press the button [Ｗｅｂビリング対象回線追加変更 (add and change the lines for Web Billing)] on the left of the screen. When you add lines, m...
There is a bill from a collection agency. How can I know its contact number?
You can check the billing company name of the collection agency on the "billing breakdowns" (for Web Billing users, [詳細内訳 (the detailed breakdowns)] on the screen) included ...
Right now, my registered credit cards are different for each of the NTT Group companies. When I start using "Omatome Seikyu Service (combined billing method)," how is my payment method going to change?
Credit card of the main line of "Omatome Seikyu Service (combined billing method)" will be used since the payment method of the main line is applied after submitting an applicat...
When I want to cancel an optional service, suspend the line, cancel the contract, or change the contract holder, where should I contact?
Please contact the service desk of each communications company. Click "here" for application / inquiries for each communications company. Procedures should be made with each c...
When I cancel the main line of "Omatome Seikyu Service (combined billing method)," what is going to happen to "Omatome Seikyu Service"?
When you cancel the main line of "Omatome Seikyu Service (combined billing method)," "Omatome Seikyu Service" will automatically be cancelled and the payments of the sub-lines o...
I got a notice saying that the second deduction failed. When is my internet going to be suspended?
Please check our notice we send for suspension date. When you couldn’t pay by the second time deduction, where and how you can make a payment by the bill we issued are as follo...

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