FAQ English

並び替え：

41～50件（全250件）

I forgot my ID and password for "Web Billing." What can I do?
1) You forgot your login password only. For customers who have registered their email address to reissue the password and "secret questions and answers." Please make a proce...
I can't put a check in the box "代表回線と同じ (same as the main line)" in the "ご契約者名 (contract holder's name)" field on the online application screen for sub-line inputting for "Omatome Seikyu Service (combined billing method)."
Please select "本人 (himself/herself)" in the previous field "代表契約者との続柄 (relations with the main contract holder)." Then you can put a check in the box.
I use a bank account deduction as my payment method. Can I use my credit card or "Pay-easy" service on "Web Billing"?
"Web Billing" is limited to a paper bill payment For customers with a bank account deduction, we issue the paper bill when we cannot deduct the amount even for the second deduc...
Is there a limit to the number of contracts I can apply for "Omatome Seikyu Service (combined billing method)"?
The limit for "Omatome Seikyu Service (combined billing method)" is up to 1,000 charges and up to 100,000 lines. When you use "Ikkatsu Seikyu Service (single billing service)" o...
Can I input my mobile phone number as my contact number on the online application screen for "Omatome Seikyu Service (combined billing method)" or "Web Billing"?
You can input your mobile phone number as your contact number.
I don't know the docomo Hikari internet number to apply for "Omatome Seikyu Service (combined billing method)" or "Web Billing."
Please input the 11-digit billing number starting from "COP""F""CTV" to charge your docomo Hikari service. You can check the number in the field of billing breakdowns on the me...
When am I going to get the last bill for my contract after cancellation?
The bill for phone charges is issued approximately one to one and a half months after the usage period. When the phone number is changed due to moving or other reasons, suspen...
I'm using "Omatome Seikyu Service (combined billing method)." How can I get the issuing fee waived?
To get the issuing fee waived, you need to make procedures to stop issuing the paper statements with each communications company, which provides you with the main line of "Omato...
When I'm using "Omatome Seikyu Service (combined billing method)" for the NTT docomo line, is it possible to make a line from another company as a main line?
If a NTT docomo line is one of the lines which you want to combine by "Omatome Seikyu Service (combined billing method)," the NTT docomo line should always be the main line. If...
What should I do in order to change the payment method to bank account deduction or credit card payment?
Please apply / make inquiries to the communications companies to apply for the payment method change. *Click "here" for the contact desks of each communications company.

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