FAQ English

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51～60件（全250件）

What can I do when I can't find my address from the address list in the searching system on the online application screen for "Omatome Seikyu Service (combined billing method)" or "Web Billing"?
If you can't find your address from the list, you can't apply for it online. Please call or fill in the form. [Application by phone] Toll-free 0800-333-1000 (working hours: 9:...
Can I save the d points even though I pay by the "d card" of "Omatome Seikyu Service (combined billing method)"?
The d points will be given for "Omatome Seikyu Service (combined billing method)" that has docomo line as the main line. However, it is limited to the use of docomo lines und...
Is the issuing fee charged when I pay at a docomo shop with a paper bill?
It will be charged to those who have the paper bill payment method when they pay at a docomo shop. If you want to waive the issuing fee, you need to make a procedure to change ...
Can I see the bank name for bank account deduction or credit card company name for credit card payment at "Web Billing"?
You can have such display, which has the bank name or credit card company name, on "Web Billing" by setting up on the web services of each communications company. The way to ma...
How can I check the payment status on "Web Billing"?
Please log in to "Web Billing," and you can check the payment status as below. - Press the button [payment/check] on the section of [payment/payment status] of the line you wan...
After I start to get paper bills (notification of bank account deduction etc.) from NTT FINANCE, am I still going to receive paper bills at the same timing?
It could be approximately one to three days later than the communications company's issuing date as we issue the bill (notification of bank account deduction etc.) after each co...
After I started using "Omatome Seikyu Service (combined billing method)" for my docomo mobile phone, the bills started to arrive at my house late. Why?
We need time to combine the usage fee of each communications company when issuing the bills. Therefore it takes approximately another three days to issue the bills prior to usin...
I typed in the login ID and password of "Web Billing" correctly but error occurs. What can I do?
Please confirm the error message in red at the top of the login ID/password input screen on "Web Billing." The system recognizes the capital/lower-case you input for the login ...
What should I write down in the section of "Okyakusama denwa Bango tou (billing numbers for customer)" on the application form of "Omatome Seikyu Service (combined billing method)"?
Please write down the following numbers for each communications company in use. [NTT docomo lines] Write down your NTT docomo mobile phone number in use (ex.090-xxxx-xxxx) o...
I don't know the docomo Hikari internet number to apply for "Omatome Seikyu Service (combined billing method)" or "Web Billing."
Please input the 11-digit billing number starting from "COP""F""CTV" to charge your docomo Hikari service. You can check the number in the field of billing breakdowns on the me...

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