FAQ English

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61～70件（全250件）

Regarding chat support with the operator, what are the system requirements you recommend?
Please read down below about the service details and system requirements in order to have an operator chat support. ◆Service details Professional operators will help you out...
Should I attach the revenue stamp to the downloaded and printed out "Web Billing" "payment certificate"?
A revenue stamp is required for letters and documents issued by us directly. So the documents that customers downloaded and printed out from "Web Billing" do not have to have a ...
I typed in the login ID and password of "Web Billing" correctly but error occurs. What can I do?
Please confirm the error message in red at the top of the login ID/password input screen on "Web Billing." The system recognizes the capital/lower-case you input for the login ...
What does it mean by "combining the bills"?
"Omatome Seikyu Service (combined billing method)" is our combined billing service. We combine charges of the communications companies (NTT docomo, NTT EAST, NTT WEST, NTT Commu...
I can't put a check in the box "代表回線と同じ (same as the main line)" in the "ご契約者名 (contract holder's name)" field on the online application screen for sub-line inputting for "Omatome Seikyu Service (combined billing method)."
Please select "本人 (himself/herself)" in the previous field "代表契約者との続柄 (relations with the main contract holder)." Then you can put a check in the box.
Please tell me the possible credit card brands I can use for "Web Billing."
Available credit card brands are as follows. - VISA - MasterCard - JCB - AMERICAN EXPRESS - DINERS
I don't know the number for the registration on the online application screen for" Omatome Seikyu Service (combined billing method)" or "Web Billing."
After selecting the communications company in the field of phone number on the online application screen, point a cursor at the number inputting field and the details pops up on...
I want to make a payment for my phone through a telephone card. What should I do?
If you apply for it at NTT EAST / NTT WEST, you can apply the unused telephone card to the dial-phone charges from next month on. For the details, please contact NTT EAST / NTT...
Can I choose the main line for "Omatome Seikyu Service (combined billing method)"?Is it possible to apply a line from a company other than NTT docomo as a main line?
If a NTT docomo line is one of the lines which you want to combine by "Omatome Seikyu Service (combined billing method)," the NTT docomo line should always be the main line. If...
I received the bill for my old number. What is this?
The bill for phone charges is issued approximately one to one and a half months after the usage period. When the phone number is changed due to moving or other reasons, or whe...

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