FAQ English

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81～90件（全250件）

I don't know the contract holder's name to apply for "Omatome Seikyu Service (combined billing method)." What can I do?
The contract holder's name may be one of your relatives. To check the details of the contract, please contact each communications company that has your contract. For the contac...
I don't know my contract address to fill in on the online application screen for "Omatome Seikyu Service (combined billing method)" or "Web Billing."
In some cases, the registered address is not updated due to moving or other reasons. For the details, please contact each communications company that has your contract. For the...
I can't log in to the Web Billing screen as it is not displayed.
When you can't log in to the Web Billing screen as it is not displayed, one of followings might work out the error. - Restart the browser in use: end the browsing software an...
What can I do when I can't find my address from the address list in the searching system on the online application screen for "Omatome Seikyu Service (combined billing method)" or "Web Billing"?
If you can't find your address from the list, you can't apply for it online. Please call or fill in the form. [Application by phone] Toll-free 0800-333-1000 (working hours: 9:...
Until when can I check "Web Billing" after changing the registered line at "Web Billing" to "Hikari Collaboration model"?
For 480 days after the change, you can use "Web Billing." Regarding the FLET'S Hikari usage fee, if there are charges from us after you change to "Hikari Collaboration model"...
After cancelling "Omatome Seikyu Service (combined billing method)," what will happen to the issuing fee charged for paper bills etc.?
If the issuing fee was not charged through "Omatome Seikyu Service (combined billing method)," the main line (parent number) is not going to be charged for the issuing fee even ...
I want to change my bank account to another bank account.
If you want to change your registered bank information or account number, you need to make a procedure just like a new application. For applications and inquiries in regard to c...
Is the paper bill issuing fee charged even after I apply for "Omatome Seikyu Service (combined billing method)"?
The issuing fee of the paper bills depends on the regulations that have been set by the communications company of the main line of "Omatome Seikyu Service (combined billing meth...
If the "Web Billing" login ID/password is locked, can I log in with "d account"?
If the "Web Billing" login ID/password is locked, you can't log in with "d account." In case of an incorrect password, if you have your registered email address to reissue pass...
I want to make a payment for my phone through a telephone card. What should I do?
If you apply for it at NTT EAST / NTT WEST, you can apply the unused telephone card to the dial-phone charges from next month on. For the details, please contact NTT EAST / NTT...

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