FAQ English

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I'm using "Ikkatsu Soufu (bundling mail)" service. Can I still use "Omatome Seikyu Service (combined billing method)"?
If you are in use of "Ikkatsu Soufu (bundling mail)" service, we will cancel the "Ikkatsu Soufu" service when you apply for "Omatome Seikyu Service (combined billing method)." W...
Where can I get some information about my billing for communications fees?
Please contact the following contact desks. Inquiries onlineInquiries by phone
What happens if I change the billing origin to NTT FINANCE?
The key changes are as follows. - "Web Billing" is available, which enables the customers to check the charged amount (fixed amount) and make payments by credit card or "Pay-ea...
Can I register the billing address as my address on the online application screen for "Omatome Seikyu Service (combined billing method)" or "Web Billing"?
It is possible to apply with the billing address, but we may contact you to confirm the data you filled in.
I'm using "Omatome Seikyu Service (combined billing method)." How can I get the issuing fee waived?
To get the issuing fee waived, you need to make procedures to stop issuing the paper statements with each communications company, which provides you with the main line of "Omato...
Do we start receiving "automatic transfer statement" for every month by postal mail after cancellation of "Web Billing"?
Even after cancellation of "Web Billing," the notification method for the charge is the same. You don't start receiving any paper statements. If you want to receive any paper ...
Do we still receive "Seikyu gaku Oshirase email (billing amount notification email)" after cancelling "Web Billing"?
As for the cancelled line of "Web Billing," you will not receive "Seikyu gaku Oshirase email (billing amount notification email)" right after the cancellation. If "Web Billing"...
Can I make a payment on "Web Billing" by my debit card as well?
For a debit card of "VISA," "JCB," you can use them for your communication charge payment. * "AMERICAN EXPRESS," "DINERS" are not applicable. * "J-Debit" is not available for ...
What does it mean by "combining the bills"?
"Omatome Seikyu Service (combined billing method)" is our combined billing service. We combine charges of the communications companies (NTT docomo, NTT EAST, NTT WEST, NTT Commu...
What does "Saiken-Jouto (transfer of receivables)" mean?
We charge customers for monthly fees transferred by each communications company (NTT docomo, NTT EAST, NTT WEST, NTT Communications) as our own receivables.

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