FAQ English

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Can I input my mobile phone number as my contact number on the online application screen for "Omatome Seikyu Service (combined billing method)" or "Web Billing"?
You can input your mobile phone number as your contact number.
From when can I check my billing information on "Web Billing"?
You can check approximately two weeks before the due date. For customers who have registered "Seikyu gaku Oshirase email (billing amount notification email)" service, we will s...
After "Omatome Seikyu Service (combined billing method)" starts, can I still receive the "call history statement and detailed charges" of my phone calls?
If each communications company has been sending the statement of call history and detailed charges with their bills to you, we will enclose the statement of call history and det...
Can I apply my sub-line of "Omatome Seikyu Service (combined billing method)" for "Web Billing"?
Please register the main line with "Web Billing." Then you can check the total amount of charges, each charge of lines (per phone number) and breakdowns for all lines under th...
What should I write down in the section of "Okyakusama denwa Bango tou (billing numbers for customer)" on the application form of "Omatome Seikyu Service (combined billing method)"?
Please write down the following numbers for each communications company in use. [NTT docomo lines] Write down your NTT docomo mobile phone number in use (ex.090-xxxx-xxxx) o...
After I started using "Omatome Seikyu Service (combined billing method)" for my docomo mobile phone, the bills started to arrive at my house late. Why?
We need time to combine the usage fee of each communications company when issuing the bills. Therefore it takes approximately another three days to issue the bills prior to usin...
After "Omatome Seikyu Service (combined billing method)" starts, can I still receive "Seikyu gaku Oshirase email (billing amount notification email)"?
Please log in to "Web Billing" and register "Seikyu gaku Oshirase email (billing amount notification email)" service.　Then the service will be available. In the case of "Omato...
What happens to "Web Billing" if I partially cancel the multiple lines registered at "Web Billing"?
As for the line you cancelled from "Web Billing", you will not be able to use "Web Billing" right after the completion of cancellation procedures. If you registered multiple li...
I applied for bank account deduction. When is it going to be activated?
It takes approximately one to two months (In the case of NTT Communications, it takes approximately two to three months.) to activate the bank account deduction after your appli...
What is "代表回線以外 (except the main line)" on the online application screen for "Omatome Seikyu Service (combined billing method)"?
The "代表回線以外 (except the main line)" is a phone (billing) number of sub-lines of "Omatome Seikyu Service (combined billing method)." NTT docomo lines can't be registered a...

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