FAQ English

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What is "d account"?
It is necessary customer ID when you use NTT docomo services such as "My docomo," "d point," "d market." We can provide it not only to NTT docomo users but also to anyone who d...
How can I pay my fees at a docomo shop?
If you want to pay the services other than NTT docomo (NTT EAST, NTT WEST, NTT Communications), you need to bring the paper bill to a docomo shop. If you want to pay NTT docomo...
When the main line for "Omatome Seikyu Service (combined billing method)" is credit card payment, could you send me the "notification of charges" at my request?
If your main line is NTT docomo, we will issue a "notification of charges" with 110 yen issuing fee (per month/after tax) at your request. Please make the request by the followi...
What number should I call in order to make an inquiry from abroad (out of Japan)?
Please call at "+81-3-5463-3582" (pay call) for inquiries from abroad. When you call at the number, you need to select the number by following the automatic guidance. Working ...
Can I make a payment on "Web Billing" by my debit card as well?
For a debit card of "VISA," "JCB," you can use them for your communication charge payment. * "AMERICAN EXPRESS," "DINERS" are not applicable. * "J-Debit" is not available for ...
I'm going to move. What is the procedure for my phone service?
You need to make the procedure with each communications company. For the details, please contact each communications company. Please check the websites of each communications c...
I received a paper bill because the second deduction failed. How can I pay with this bill?
When you couldn't pay by the second deduction, we issue the paper bill.Where and how you can make a payment by the paper bill are as follows.- Payment at our designated convenie...
When I want to cancel an optional service, suspend the line, cancel the contract, or change the contract holder, where should I contact?
Please contact the service desk of each communications company. Click "here" for application / inquiries for each communications company. Procedures should be made with each c...
Which service is available for it?
Available services are as follows: < NTT EAST , NTT WEST >phones etc. Subscribed phones, INS-Net and Telegram FLET'S etc. FLET'S Hikari, FLET'S ADSL and Hikari phone optio...
I want a "payment certificate." What can I do?
Once you register with "Web Billing," you will be able to print out the "payment certificate" for the past 15 months maximum on your own from the top screen after you logged in....

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