FAQ English

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101～110件（全250件）

What happens to "Web Billing" if I partially cancel the multiple lines registered at "Web Billing"?
As for the line you cancelled from "Web Billing", you will not be able to use "Web Billing" right after the completion of cancellation procedures. If you registered multiple li...
I typed in the login ID and password of "Web Billing" correctly but error occurs. What can I do?
Please confirm the error message in red at the top of the login ID/password input screen on "Web Billing." The system recognizes the capital/lower-case you input for the login ...
The display shows "Your "Omatome Seikyu Service (combined billing method)" application has already been completed." on the online application screen for "Omatome Seikyu Service."
If you have been using "Omatome Seikyu Service (combined billing method)," you can't apply for it twice. For the current status, please contact Omatome Seikyu Service Center. C...
I can't select NTT docomo in the field "代表回線以外 (except the main line)" on the online application screen for "Omatome Seikyu Service (combined billing method)."
You can't register NTT docomo lines as sub-lines with "Omatome Seikyu Service (combined billing method)." If you have multiple docomo lines, please apply for "Ikkatsu Seikyu Ser...
I can't put a check in the box "代表回線と同じ (same as the main line)" in the "ご契約者名 (contract holder's name)" field on the online application screen for sub-line inputting for "Omatome Seikyu Service (combined billing method)."
Please select "本人 (himself/herself)" in the previous field "代表契約者との続柄 (relations with the main contract holder)." Then you can put a check in the box.
Can I input my mobile phone number as my contact number on the online application screen for "Omatome Seikyu Service (combined billing method)" or "Web Billing"?
You can input your mobile phone number as your contact number.
If the "Web Billing" login ID/password is locked, can I log in with "d account"?
If the "Web Billing" login ID/password is locked, you can't log in with "d account." In case of an incorrect password, if you have your registered email address to reissue pass...
Can I also use my "Web Billing" login ID/password even though "d account" is linked to my ID?
You can still log in with your "Web Billing" login ID/password even after you linked "d account" to your ID.
I'm using bank account deduction as my payment method. What can I do when the deduction fails?
When bank account deduction fails on the due date, the second deduction is approximately 15 days after the due date. Please make a deposit into your account by the day before th...
When I apply for "Web Billing," can I still get "paper bills" and "notification of bank account deduction"?
For customers who have been receiving "paper bills," "notification of bank account deduction" and other paper statements, we will still send "paper bills," "notification of bank...

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