FAQ English

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161～170件（全250件）

Regarding chat support with the operator, what should I be aware of?
Please note the following points for chat support with the operator. 1 We do not ask for any personal information on the chatting screen. 2 The chat support is only in Japanes...
Can I still use Web Billing after the phone number has changed when I moved?
You can continue to check the phone number on "Web Billing" for 480 days after the phone number has changed due to moving. After 480 days passed, you will not be able to use "W...
Until when can we confirm online after cancelling "Web Billing"?
As for the line you cancelled from "Web Billing," you will not be able to use "Web Billing" right after the completion of cancellation procedures. If you registered multiple li...
Do you make any solicitation calls for "Omatome Seikyu Service (combined billing method)" through "NTT FINANCE agencies"?
We make calls for information about "Omatome Seikyu Service (combined billing method)." We provide "Omatome Seikyu Service," which combines each communications company into one...
Please tell me the possible credit card brands I can use for "Web Billing."
Available credit card brands are as follows. - VISA - MasterCard - JCB - AMERICAN EXPRESS - DINERS
Can I stop the link between the "Web Billing" login ID and "d account" ID?
You can stop the link by pressing [登録解除 (cancel the registration)] under [d アカウント連携登録有無 (d account link registration)] on the [基本情報 (basic information)] scree...
How can the issuing fee be waived when I make the payment?
If you want to waive the issuing fee, you need to make a procedure to stop issuing any paper statements. Customers who have the paper bill payment method have to change the meth...
On the bill (notification of bank account deduction etc.) from NTT FINANCE, it says "kouji ryokin (construction fee/installation fee)." Where can I contact to get the details about this?
Please contact the service desk of each communications company for the details of "kouji ryokin (construction fee/installation fee)." *Click "here" for the contact desks of...
What should I do in order to change the payment method to bank account deduction or credit card payment?
Please apply / make inquiries to the communications companies to apply for the payment method change. *Click "here" for the contact desks of each communications company.
I want to make a payment for my phone through a telephone card. What should I do?
If you apply for it at NTT EAST / NTT WEST, you can apply the unused telephone card to the dial-phone charges from next month on. For the details, please contact NTT EAST / NTT...

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