FAQ English

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After "Omatome Seikyu Service (combined billing method)" starts, does the due date for the bill change?
The due date will be that of the main line of "Omatome Seikyu Service (combined billing method)" that you designated. If the "Omatome Seikyu Service" includes a NTT docomo line...
I want to check my payment status (bank account deduction status) for my charges. What can I do?
If you use "Web Billing," you can check your payment status at any time online. *Click "here" for the details and application for "Web Billing." *Click "here" for inquiries ...
Where can I make the payment when it is 60 days overdue?
Where and how you can make a payment by paper bills are as follows. - Payment by credit card on "Web Billing" *Click "here" for the details and application for "Web Billing." ...
What should I write down in the section of "Okyakusama denwa Bango tou (billing numbers for customer)" on the application form of "Omatome Seikyu Service (combined billing method)"?
Please write down the following numbers for each communications company in use. [NTT docomo lines] Write down your NTT docomo mobile phone number in use (ex.090-xxxx-xxxx) o...
I got a letter from NTT FINANCE saying "request for payment (notice of service suspension)." Where can I pay with this notice?
When you want to pay by a "request of payment (suspension notice)" with a bar code, where and how you can make a payment are as follows.- Payment at our designated convenience s...
What is "d account"?
It is necessary customer ID when you use NTT docomo services such as "My docomo," "d point," "d market." We can provide it not only to NTT docomo users but also to anyone who d...
I checked the payment details on "@Billing" and "My Billing" but it doesn't show the amount which is billed by the collection agency. Why?
The charges and breakdowns that you can check on "@Billing" of NTT EAST or "My Billing" of NTT WEST are only for those of NTT EAST and NTT WEST. The usage fee of "Denwa Ryoukin...
For credit card payment, can I receive a "notification of charges" if I wish?
For NTT docomo lines, please contact NTT docomo to request your "notification of charges." Your "notification of charges" will be issued with the issuing fee 55 yen (monthly /af...
Do I get any discount services (ex: Group phone call discount) when I apply for "Omatome Seikyu Service (combined billing method)"?
We are afraid that there is no discount service with an application for "Omatome Seikyu Service (combined billing method)."
How can I combine the payment for NTT docomo lines together?
The contract holder of the main line needs to make the application with NTT docomo. Click "here" for applications for NTT docomo Ikkatsu Seikyu Service (single billing service).

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