FAQ English

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Where is "your designated convenience store"?
Our designated convenience stores are as follows. Note) You can pay our bill within approximately 60 days after the due date. You can't pay if the amount of the bill is mo...
I can't find which required field is missing on the online application screen for "Omatome Seikyu Service (combined billing method)" or "Web Billing."
You will see the required fields filled in pink (sakura) for "Omatome Seikyu Service (combined billing method)" and "Web Billing." Please check if you have input all fields fil...
How can I input a double-byte character on the online application screen for "Omatome Seikyu Service (combined billing method)" or "Web Billing"?
It will automatically be converted to a double-byte character. Please input as it is.
Can I still use Web Billing after the phone number has changed when I moved?
You can continue to check the phone number on "Web Billing" for 480 days after the phone number has changed due to moving. After 480 days passed, you will not be able to use "W...
Do you make any solicitation calls for "Omatome Seikyu Service (combined billing method)" through "NTT FINANCE agencies"?
We make calls for information about "Omatome Seikyu Service (combined billing method)." We provide "Omatome Seikyu Service," which combines each communications company into one...
I'm using "Ikkatsu Soufu (bundling mail)" service. Can I still use "Omatome Seikyu Service (combined billing method)"?
If you are in use of "Ikkatsu Soufu (bundling mail)" service, we will cancel the "Ikkatsu Soufu" service when you apply for "Omatome Seikyu Service (combined billing method)." W...
Where can I get some information about my billing for communications fees?
Please contact the following contact desks. Inquiries onlineInquiries by phone
What should I be aware of when cancelling "Omatome Seikyu Service (combined billing method)"?
If you cancel "Omatome Seikyu Service (combined billing method)," the payment method and the billing address will basically be the previously registered ones with the communicat...
I want to know what the bill is saying because I don’t understand.
You can check the description of our bill on NTT FINANCE website. Click "here" for the images of "bill," "notification of bank account deduction," "billing breakdowns."
What are the advantages of using "Omatome Seikyu Service (combined billing method)"?
The advantages for "Omatome Seikyu Service (combined billing method)" are as follows. [Corporate customers] - You will see charges for each of phone fees in a lump sum. It inc...

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