FAQ English

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Can I download the breakdown as data?
After starting "Web Billing," you can download the billing breakdowns for the past four months maximum including this month as DF or CSV formats (CSV data extension is "txt"). ...
When I apply for "Omatome Seikyu Service (combined billing method)" and "Web Billing" at the same time, can I check the usage amount on "Web Billing"?
We send the post card that has the initial login ID/password approximately one week to ten days after your application for "Web Billing." If you apply for "Omatome Seikyu Servi...
I want a statement about the "billing breakdowns." What should I do?
Once you register with "Web Billing," you will be able to print out the "billing breakdowns" for the past four months maximum on your own from the top screen after you logged in...
When my payment method is a bank account deduction and the deduction fails three times in a row, it will be changed to a paper bill payment. Is it going to be the same for "Omatome Seikyu Service (combined billing method)" as well?
"Omatome Seikyu Service (combined billing method)" will also be changed to a paper bill payment. However, if the deduction fails three times in a row (three months), it will be...
Can I divide my "Omatome Seikyu Service (combined billing method)" charge for each company?
You can't divide the combined charge by "Omatome Seikyu Service (combined billing method)" for each company. Please make the payment as "Omatome Seikyu Service" charges.
After "Omatome Seikyu Service (combined billing method)" starts, can I check the billing breakdowns on "Web Billing"?
You can check the total amount of charges, each charge of lines (per phone number) and breakdowns on "Web Billing." With the application for "Omatome Seikyu Service (combined b...
Do I have to fill in the form for "Omatome Seikyu Service (combined billing method)" when I want to combine the bills charged to different members in my family?
Even if all the bills are your family's (relation within the third degree), an application for "Omatome Seikyu Service (combined billing method)" should be made by the form for ...
How does NTT FINANCE recognize the relations between a parent company and a subsidiary company or affiliated companies when the two have different registered names?
We check their official websites. When we can't check it on the websites, you will need to turn in related-proof documents (marketable securities, certified copy of register an...
By changing the billing origin to NTT FINANCE, is my personal information going to be given to NTT FINANCE?
Our customers' personal information, only which is required to charge and collect payments from the customers, is provided by each communications company since we handle charges...
What can I do if I don't have a daytime contact number for "Omatome Seikyu Service (combined billing method)" or "Web Billing" online application screen?
We may contact you to confirm the details of your application. Please input the phone number that you can answer.

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