FAQ English

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What is the "SKY Perfect JSAT facility usage registration charge/facility usage charge" in the billing breakdowns?
The "SKY Perfect JSAT facility usage registration charge/facility usage charge" is the usage charge for "FLET'S TV" provided by NTT EAST or WEST. It is different from charges fo...
I want to know what the bill is saying because I don’t understand.
You can check the description of our bill on NTT FINANCE website. Click "here" for the images of "bill," "notification of bank account deduction," "billing breakdowns."
Can I apply a corporate line for "Omatome Seikyu Service (combined billing method)"?
You can apply a corporate line for "Omatome Seikyu Service (combined billing method)." The lines that you are going to apply for "Omatome Seikyu Service" should have the same co...
When my payment method is a bank account deduction and the deduction fails three times in a row, it will be changed to a paper bill payment. Is it going to be the same for "Omatome Seikyu Service (combined billing method)" as well?
"Omatome Seikyu Service (combined billing method)" will also be changed to a paper bill payment. However, if the deduction fails three times in a row (three months), it will be...
What are "the communications companies" for?
There are four companies, NTT docomo, NTT EAST, NTT WEST and NTT Communications, which transfer the customers' receivables of monthly communications charges to us.
Can the contract holder apply for "Omatome Seikyu Service (combined billing method)" even he/she is a minor?
If the contract holder of the main line is a minor, as a general rule, we can't process the application for "Omatome Seikyu Service (combined billing method)." However, if the ...
Can I save the d points even though I pay by the "d card" of "Omatome Seikyu Service (combined billing method)"?
The d points will be given for "Omatome Seikyu Service (combined billing method)" that has docomo line as the main line. However, it is limited to the use of docomo lines und...
After the completion of procedures for "Omatome Seikyu Service (combined billing method)," do I get any "notifications"?
We will send a post card or an envelope to notify when we start "Omatome Seikyu Service (combined billing method)" after we complete the procedure. Please check the notice. Cli...
What kind of a service is "Ikkatsu Seikyu Service (single billing service)" provided by each communications company?
It is a service that when the same contract holder has multiple lines with a communications company, we combine the usage fee into one charge per month. You will need to apply ...
My bill is overdue, can I still pay it?
Where and how you can make a payment by past-due paper bill are as follows.- Payment at our designated convenience stores (within approximately 60 days after the due date, and f...

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