FAQ English

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Is the issuing fee charged when I pay at a docomo shop with a paper bill?
It will be charged to those who have the paper bill payment method when they pay at a docomo shop. If you want to waive the issuing fee, you need to make a procedure to change ...
What happens if I change the billing origin to NTT FINANCE?
The key changes are as follows. - "Web Billing" is available, which enables the customers to check the charged amount (fixed amount) and make payments by credit card or "Pay-ea...
For credit card payment, can I receive a "notification of charges" if I wish?
For NTT docomo lines, please contact NTT docomo to request your "notification of charges." Your "notification of charges" will be issued with the issuing fee 55 yen (monthly /af...
Can I see the bank name for bank account deduction or credit card company name for credit card payment at "Web Billing"?
You can have such display, which has the bank name or credit card company name, on "Web Billing" by setting up on the web services of each communications company. The way to ma...
I applied for bank account deduction. When is it going to be activated?
It takes approximately one to two months (In the case of NTT Communications, it takes approximately two to three months.) to activate the bank account deduction after your appli...
Right now, my registered credit cards are different for each of the NTT Group companies. When I start using "Omatome Seikyu Service (combined billing method)," how is my payment method going to change?
Credit card of the main line of "Omatome Seikyu Service (combined billing method)" will be used since the payment method of the main line is applied after submitting an applicat...
What is "d account"?
It is necessary customer ID when you use NTT docomo services such as "My docomo," "d point," "d market." We can provide it not only to NTT docomo users but also to anyone who d...
Can I make a payment using "Pay-easy" service online?
If you use "Web Billing," you can pay by credit card or "Pay-easy" online. To make a payment by "Pay-easy payment" on "Web Billing," you will need an internet banking contract....
What is a "Billing Service"?
It is generally a service for charge of fees but it is a generic term for charges and payments of communication services. For example, "Omatome Seikyu Service (combined billing...
What does it mean by "combining the bills"?
"Omatome Seikyu Service (combined billing method)" is our combined billing service. We combine charges of the communications companies (NTT docomo, NTT EAST, NTT WEST, NTT Commu...

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