FAQ English

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How can I combine the payment for NTT docomo lines together?
The contract holder of the main line needs to make the application with NTT docomo. Click "here" for applications for NTT docomo Ikkatsu Seikyu Service (single billing service).
I tried to make a payment using credit card on "Web Billing" but I can't go on to the next step from "Goriyoujou no Chui (precautions on use)."
Please check if you have other payment screens opened. Also, make sure you uncheck the blocking pop-up screens for web browser. If the blocking pop-up screen is set, you may no...
When I'm using "Omatome Seikyu Service (combined billing method)" for the NTT docomo line, is it possible to make a line from another company as a main line?
If a NTT docomo line is one of the lines which you want to combine by "Omatome Seikyu Service (combined billing method)," the NTT docomo line should always be the main line. If...
Is there a way to easily check my call history and detailed charges?
You can check your call history and detailed charges on web services of each communications company. - NTT EAST "@Billing" - NTT WEST "My Billing" - NTT docomo "e-billing" -...
What is "banchi gou (land number and land number extension)" in the address field on the online application screen for "Omatome Seikyu Service (combined billing method)" or "Web Billing"?
It is a subsequent part, x ban x gou, of xx city xx chome.
What are these "katagaki (additional information to identify an address),　tatemonomei (building name), heya bango nashi (no room number)" in the address field on the online application screen for "Omatome Seikyu Service (combined billing method)" or "Web Billing"?
Please put a check in the box if you don't have katagaki (additional information to identify an address), tatemonomei (building name), heya bango (room number).
I want to have the monthly billing issuing fee waived for "Omatome Seikyu Service (combined billing method)" which main line is with NTT Communications. (I want to stop the paper statement)
To get the issuing fee waived, you need to make procedures to stop issuing the monthly paper statements with NTT Communications, which provides you with the main line of "Omatom...
I want to have the monthly billing issuing fee waived for "Omatome Seikyu Service (combined billing method)" which main line is with NTT EAST (or NTT WEST). (I want to stop the paper statement.)
To get the issuing fee waived, you need to make procedures to stop issuing the monthly paper statements with NTT EAST (or NTT WEST), which provides you with the main line of "Om...
After cancelling "Omatome Seikyu Service (combined billing method)," what will happen to the issuing fee charged for paper bills etc.?
If the issuing fee was not charged through "Omatome Seikyu Service (combined billing method)," the main line (parent number) is not going to be charged for the issuing fee even ...
I checked the payment details on "@Billing" and "My Billing" but it doesn't show the amount which is billed by the collection agency. Why?
The charges and breakdowns that you can check on "@Billing" of NTT EAST or "My Billing" of NTT WEST are only for those of NTT EAST and NTT WEST. The usage fee of "Denwa Ryoukin...

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