FAQ English

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61～70件（全250件）

I want to have the monthly billing issuing fee waived for "Omatome Seikyu Service (combined billing method)" which main line is with NTT EAST (or NTT WEST). (I want to stop the paper statement.)
To get the issuing fee waived, you need to make procedures to stop issuing the monthly paper statements with NTT EAST (or NTT WEST), which provides you with the main line of "Om...
What should I do in order to change the payment method to bank account deduction or credit card payment?
Please apply / make inquiries to the communications companies to apply for the payment method change. *Click "here" for the contact desks of each communications company.
After I start to get paper bills (notification of bank account deduction etc.) from NTT FINANCE, am I still going to receive paper bills at the same timing?
It could be approximately one to three days later than the communications company's issuing date as we issue the bill (notification of bank account deduction etc.) after each co...
What are the differences between "e-billing" service of NTT docomo, "@Billing" service of NTT EAST, "My Billing" service of NTT WEST, "OCN my page" service of NTT Communications and "Web Billing" service?
You can check the charge amount and breakdowns of each communications company on web services provided by the companies. For the charge amount and breakdowns charged by NTT FIN...
After "Omatome Seikyu Service (combined billing method)" starts, can I check my call history and detailed charges of my phone calls on "Web Billing"?
You can't check your call history and detailed charges of phone calls on "Web Billing." Please check them on web services provided by each communications company as before.
I can't put a check in the box "代表回線と同じ (same as the main line)" in the "ご契約者名 (contract holder's name)" field on the online application screen for sub-line inputting for "Omatome Seikyu Service (combined billing method)."
Please select "本人 (himself/herself)" in the previous field "代表契約者との続柄 (relations with the main contract holder)." Then you can put a check in the box.
Until when can we confirm online after cancelling "Web Billing"?
As for the line you cancelled from "Web Billing," you will not be able to use "Web Billing" right after the completion of cancellation procedures. If you registered multiple li...
Can I combine several docomo lines (ex: mobile phones and docomo Hikari internet) using "Omatome Seikyu Service (combined billing method)"?
To combine several NTT docomo lines, please apply for "Ikkatsu Seikyu Service (single billing service)." If you have a line other than NTT docomo (lines of NTT EAST, NTT WEST, ...
Which lines can I register for "Web Billing"?
You can register the lines we charge for your usage fee: NTT docomo, NTT EAST, NTT WEST, NTT Communications. You can't register lines which have been suspended or cancelled.
Right now, I pay my monthly bills with my d card from docomo.
Even after submitting your application for "Omatome Seikyu Service (combined billing method)," you can continue to use d card payments.

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