FAQ English

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Can I pay by "Pay-easy" even if I use "Omatome Seikyu Service (combined billing method)"?
"Pay-easy" payment is available for those who use "Omatome Seikyu Service (combined billing method)."
Right now, my registered banks (bank account numbers) are different for each of the NTT Group companies. When I start using "Omatome Seikyu Service (combined billing method)," how is my payment method going to change?
The bank account of the main line of "Omatome Seikyu Service (combined billing method)" will be used after the payment method of the main line is applied once an application for...
If I want to check all lines applied for "Omatome Seikyu Service (combined billing method)" on "Web Billing," does the contract holder for the sub-line also have to apply for the "Omatome Seikyu Service"?
It is not necessary for the contract holder of sub-lines to apply if the application for "Omatome Seikyu Service (combined billing method)" is made for the main line. You can c...
Do I get any discount services (ex: Group phone call discount) when I apply for "Omatome Seikyu Service (combined billing method)"?
We are afraid that there is no discount service with an application for "Omatome Seikyu Service (combined billing method)."
What are the advantages of using "Omatome Seikyu Service (combined billing method)"?
The advantages for "Omatome Seikyu Service (combined billing method)" are as follows. [Corporate customers] - You will see charges for each of phone fees in a lump sum. It inc...
I can't input the prefecture, city, town name in the address field on the online application screen for "Omatome Seikyu Service (combined billing method)" or "Web Billing."
Direct input is not available for the fields of prefecture, city, and town name. Please search them from the post code or the address list.
Which number should I input to check the OCN provider billing on the online application screen of "Omatome Seikyu Service (combined billing method)" or "Web Billing"?
Please input the 10-digit number starting from "0," "6," "7," "8" for the OCN number. The number is written in the section of "お客様電話番号等 (customer's phone numbers)" on t...
After cancelling "Omatome Seikyu Service (combined billing method)," what will happen to the issuing fee charged for paper bills etc.?
If the issuing fee was not charged through "Omatome Seikyu Service (combined billing method)," the main line (parent number) is not going to be charged for the issuing fee even ...
I tried to make a payment using credit card on "Web Billing" but I can't go on to the next step from "Goriyoujou no Chui (precautions on use)."
Please check if you have other payment screens opened. Also, make sure you uncheck the blocking pop-up screens for web browser. If the blocking pop-up screen is set, you may no...
What does it mean by "combining the bills"?
"Omatome Seikyu Service (combined billing method)" is our combined billing service. We combine charges of the communications companies (NTT docomo, NTT EAST, NTT WEST, NTT Commu...

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