FAQ English

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81～90件（全250件）

Regarding chat support with the operator, what are the system requirements you recommend?
Please read down below about the service details and system requirements in order to have an operator chat support. ◆Service details Professional operators will help you out...
I received the bill for my old number. What is this?
The bill for phone charges is issued approximately one to one and a half months after the usage period. When the phone number is changed due to moving or other reasons, or whe...
How can I change the billing address (receiver's name)?
For inquiries and requests for changing billing addresses, please contact each communications company and request for it. (For Omatome Seikyu Service (combined billing method) ...
When I need to reissue the bill of "Omatome Seikyu Service (combined billing method)," are you going to charge me the issuing fee?
When we reissue the bill, we are not going to charge the issuing fee again. Without the paper bill, you can pay by the following ways. - Payment by credit card on "Web Billing"...
Can I make a payment on "Web Billing" by my debit card as well?
For a debit card of "VISA," "JCB," you can use them for your communication charge payment. * "AMERICAN EXPRESS," "DINERS" are not applicable. * "J-Debit" is not available for ...
When I apply for "Web Billing," can I still get "paper bills" and "notification of bank account deduction"?
For customers who have been receiving "paper bills," "notification of bank account deduction" and other paper statements, we will still send "paper bills," "notification of bank...
I don't know how to input my email address on the online application screen for "Omatome Seikyu Service (combined billing method)."
Email address is not a requirement. It is not necessary to input your email address. When we need to confirm some items on your application, we may call you. However, if you in...
If the "Web Billing" login ID/password is locked, can I log in with "d account"?
If the "Web Billing" login ID/password is locked, you can't log in with "d account." In case of an incorrect password, if you have your registered email address to reissue pass...
Where can I find the details for the delayed interest?
You can find the following details on the back of "receipt" part of the phone or other bills."You may be charged the delayed interest, with an annual rate of maximum 14.5% (NTT ...
What does tax classification mean in the billing?
It is a calculation method of consumption tax equivalent amounts. - Summed: to calculate tax on the sum of the items. - Individual: to calculate tax on each one of the items. ...

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